BALANCED SCORECARD DESIGN AS A MODEL FOR MEASUREMENT OF PUSKESMAS PERFORMANCE IN EAST LOMBOK DISTRICT

Erwin Saputraji; Saipul Arni Muhsyaf; Adhitya Bayu Suryantara

doi:10.29303/distribusi.v12i2.562

Authors

Erwin Saputraji University of Mataram
Saipul Arni Muhsyaf University of Mataram
Adhitya Bayu Suryantara University of Mataram

DOI:

https://doi.org/10.29303/distribusi.v12i2.562

Keywords:

AHP, Balanced Scorecard, Performance Measurement

Abstract

The objective of this study is to develop a performance measuring model based on the balanced scorecard framework at the UPT Puskesmas Suela in East Lombok Regency, using the Analytic Hierarchy Process (AHP) technique. This research employed qualitative approaches. Data were gathered with a paired comparison questionnaire employing the Analytic Hierarchy Process (AHP) scale. The performance evaluation of community health centers is conducted using four reference standards, including the financial perspective, community perspective, internal business process perspective, and development and learning perspective. Utilizing this technique for data processing is beneficial in making judgments based on many factors. The research findings indicate that the primary criterion of utmost importance for community health centers is finance, with a weight of 0.465450. The subsequent prioritization criterion is society, assigned a weight of 0.214555. Additionally, both the internal business process criteria and development and learning criteria hold equal significance, each with a weight of 0.112321. Related indicates that Puskesmas as a public sector agency focuses on improving performance on financial perspectives.

Downloads

Download data is not yet available.

References

Andra, K. N. P. A. A., Arni, M. S., & Bayu, S. A. (2022). Pengembangan Model Pengukuran Kinerja Pngelolaan Keuangan Desa Berbasis Balanced Scorecard (Studi Kasus Dikantor Desa Midang Kecamatan Gunung Sari Kabupaten Lombok Barat).

Antonia, D. W. W. (2016). Rancangan Kinerja Aksesplus Dengan Menggunakan Balanced Scorecard dan Implementasinya. Jurnal Bisnis DanEkonomi (JBE), 23(1), 90–104.

Aprilliana, T. (2022). Analisis Pengukuran Kinerja Perusahaan Berdasarkan Integrasi Swot Dan Balanced Scorecard Dengan Pendekatan Metode Analyticsl zhierarchy Process (AHP). https://www.who.int/news-room/fact-sheets/detail/autism-spectrum-disorders

Aurora, N. (2019). Penerapan Balanced Scorecard Sebagai Tolak Ukur Pengukuran Kinerja (Studi Kasus Pada RSUD Tugurejo Semarang). Journal of Small Business and Enterprise Development, 127(1), 1–131.

Fabiana. (2019). Definisi teori kontigensi dalam pandangan lebih luas.

Fadli, M. R. (2021). Memahami desain metode penelitian kualitatif. Humanika, 21(1), 33–54. https://doi.org/10.21831/hum.v21i1.38075

Luthfia, A. R., & Alkhajar, E. N. S. (2019). Praktik Pelayanan Publik: Puskesmas Sebagai Garda Terdepan Pelayanan Kesehatan. Decision: Jurnal Administrasi Publik, 1(2), 71. https://doi.org/10.23969/decision.v1i2.1802

Nasrun, W. N. (2017). Pengukuran Kinerja Sektor Publik Dengan Menggunakan Balance Scorecard Pada Badan Pengelolaan Keuangan Dan Aset Daerah Di Kota Makassar. Dynamic Management Journal, Vol. 3, 41–52.

Nopiani, C. S. (2019). Pelayanan Kesehatan Masyarakat Di Puskesmas Simpang Tiga Kecamatan Banyuke Hulu Kabupaten Landak. Jurnal Ilmu Manajemen Dan Akuntansi, 7(1), 1–7.

Nugrahayu, E. R. (2018). Penerapan Metode Balanced Scorecard Sebagai Tolok Ukur Pengukuran Kinerja Perusahaan Endang Dwi Retnani Sekolah Tinggi Ilmu Ekonomi Indonesia (Stiesia) Surabaya. Jurnal Ilmu & Riset Akuntansi, 4(No. 10), 1–16.

Peraturan Pemerintah RI. (2014). Peraturan Menteri Kesehatan Tentang Puskesmas (p. 139).

Putri, R. N. (2020). Indonesia dalam Menghadapi Pandemi Covid-19. Jurnal Ilmiah Universitas Batanghari Jambi, 20(2), 705. https://doi.org/10.33087/jiubj.v20i2.1010

Sari, Y. K. (2020). Pengaruh Motivasi terhadap Semangat Kerja Pegawai pada Kantor Balai Diklat Keuangan Palembang. Jurnal Nasional Manajemen Pemasaran & SDM, 1(01), 54–64. https://doi.org/10.47747/jnmpsdm.v1i01.8

Sulfiana. (2022). Analisis Kinerja Puskesmas Dengan Pendekatan Balanced Scorecard Pada Unit Pelaksana Teknis Daerah (UPTD) Puskesmas Gilireng Kabupaten Wajo.

Susanti, N. (2022). Efektifitas Kualitas Pelayanan Kesehatan Masyarakat di Puskesmas Mutiata Kecamatan Kisaran Timur Kabupaten Asahan. Gentle Birth, 5(2).