PERAN MEDIASI KEPUASAN KERJA PADA PENGARUH KEADILAN ORGANISASIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)

Authors

  • Tjut Allya Magita Harumi Universitas Udayana jurusan manajemen SDM
  • I Gede Riana Universitas Udayana

DOI:

https://doi.org/10.29303/distribusi.v7i1.65

Keywords:

Kepuasan Kerja, Keadilan Organisasional, Organizational Citizenship Behavior (OCB)

Abstract

ABSTRAK Semakin meningkatnya kebutuhan masyarakat akan jasa perhotelan memicu berkembangnya bisnis perhotelan di Indonesia. Tujuan penelitian ini adalah untuk mengetahui peran kepuasan kerja dalam memediasi pengaruh keadilan organisasional terhadap OCB. Penelitian ini dilakukan pada Princess Keisha Hotel, Denpasar. Penelitian ini menggunakan sampel jenuh (sensus), dimana menggunakan keseluruhan populasi yaitu 40 orang sebagai unit analisis. Data di analisis menggunakan teknik analisis jalur (Path Analysis). Hasil penelitian menunjukkan bahwa keadilan organisasional berpengaruh positif dan signifikan terhadap kepuasan kerja, keadilan organisasional berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB), kepuasan kerja berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB), serta kepuasan kerja secara positif dan signifikan memediasi keadilan organisasional terhadap Organizational Citizenship Behavior (OCB).

Downloads

Download data is not yet available.

Author Biography

Tjut Allya Magita Harumi, Universitas Udayana jurusan manajemen SDM

Universitas Udayana

References

DAFTAR PUSTAKA

Ahdiyana, Marita. 2013. Dimensi Organizational Citizenship Behavior (OCB) dalam Kinerja Organisasi. Efisiensi-Kajian Ilmu Administrasi, 10(1), hal. 1-10.

Altahayneh, Ziad Lutfi., Aman Khasawneh and Abedalbasit Abedalhafiz. 2014. Relationship between Organizational Justice and Job Satisfaction as Perceived by Jordanian Physical Education Teachers. Canadian Center of Science and Education, 10(4), pp. 131-138.

Anas, Khaidiri. 2013. Pengaruh Kompensasi dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan PT. Karya Mitra Muda. Jurnal Manajemen, 2(1), hal. 1-11.

Awang, Roslan and Wan Mohd Rashid Wan Ahmad. 2015. The Impact of Organizational Justice on Organizational Citizenship Behavior in Malaysian Higher Education. Mediterranean Journal of Social Sciences, 6(5), pp. 674-678.

Bakotic, D. and Tomislav Babic. 2013. Relationship Between Working Conditions and Job Satisfaction: The Case of Croatian Shipbuilding Company. International Journal of Business and Social Science, 4 (2), pp. 206-212.

Cropanzano, R., David E. Bowen and Stephen W. Gilliland. 2007. The Management Of Organizational Justice. Academy Of Management Perspectives, 21(4), hal. 34–38.

Erkutlu, Hakan. 2011. The Moderating Role Of Organizational Culture In The Relationship Between Organizational Justice And Organizational Citizenship Behaviors. Leadership and Organization Development Journal, 32(6), pp. 532 – 554.

Farahbod, Farzin., Mohammad Reza A. and Mohadeseh N. J. 2013. Organizational Justice, Employees Trust and Organizational Support. Kuwait Chapter of Arabian Journal of Business and Management Review, 3(2), pp. 74-85.

Fatimah, O., A. M. Amiraa and F. W. Halim. 2011. The Relationships between Organizational Justice, Organizational Citizenship Behavior and Job Satisfaction. Pertanika J. Soc. Sci. & Hum, 19(S), pp. 115-121.

Gibson, J. L., Donnelly J. H., Ivancevich and J. Mdan Konopaske R. 2012. Organizations: Behavior,structure,processes. McGraw-Hill.

Harper, Pamela J. 2015. Exploring Forms of Organizational Citizenship Behaviors (OCB): Antecedents And Outcome. Journal of Management and Marketing Research, 18(1), pp. 1-16.

Ibrahim, Mohamed E. dan Ann O. Perez. 2014. Effects of Organizational Justice, Employee Satisfaction, and Gender on Employees' Commitment: Evidence From The Uae. International Journal of Business and Management, 9 (2), pp. 45-59.

Ibrahim, Rashidah Mohamad., Aziz Amin and Munir Saleh. 2014. The Link Between Leader-Member Exchange, Organizational Citizenship Behavior and Job Satisfaction: A Case Study on Local Government. International Journal of Academic Research in Business and Social Sciences, 4 (5), pp. 313-325.

Indrawan, Dewa Cahyadi dan A.A. Sagung Kertika Dewi. 2014. Pengaruh Kompensasi, Kepemimpinan, dan Lingkungan Kerja Fisik terhadap Kepuasan Kerja Karyawan PT. Cargo Asas International, Denpasar. E-Jurnal Manajemen Universitas Udayana, 3(6), hal. 1767-1779.

Kristanto, S., I.K. Rahyuda dan I.G. Riana. 2014. Pengaruh Keadilan Organisasional terhadap Kepuasan Kerja dan Dampaknya Terhadap Komitmen, dan Intensi Keluar di PT Indonesia Power UBP Bali. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 3(6), hal. 308-329.

Lee, Ung Hee., Kim Hye Kyoung and Kim Young Hyung. 2013. Determinants of Organizational Citizenship Behavior and Its Outcomes. International Journal Global Business & Management, 5(1), pp. 54-65.

Lembono, Ardi Y. 2013. Pengaruh Gaya Kepemimpinan Transformasional Dan Transaksional Serta Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Pada PT Indofood Sukses Makmur Beji Pasuruan. Jurnal Ilmiah Mahasiswa Manajemen, 2(2), hal. 97-102.

Lubis, M. S. 2015. Pengaruh Iklim Organisasi dan Komitmen Organisasi terhadap Pembentukan Organizational Citizenship Behavior (OCB) Karyawan. e-Jurnal Apresiasi Ekonomi, 3 (2), hal. 75 – 84.

Luthans, F. 2006. Perilaku Organisasi, Edisi Sepuluh. Yogyakarta: Andi.

Moorman, R.H. 1991. Relationship Between Organizational Justice And Organizational Citizenship Behaviors: Do Fairness Perceptions Influence Employee Citizenship?. Journal of Applied Psychology, 76(6), pp. 845-855.

Mohammad , Jehad., Farzana Quoquab Habib and Mohmad Adnan Alias. 2011. Job Satisfaction And Organisational Citizenship Behaviour: An Empirical Study At Higher Learning Institutions. Asian Academy of Management Journal, 16(2), pp. 149–165.

Mohammed, Fatema and Muath Eleswed. 2013. Job Satisfaction and Organizational Commitment: A Correlational Study in Bahrain. International Journal of Business, Humanities and Technology, 3(5), pp.43-53.

Mustikawati, R. dan I Wayan Suana. 2018. Pengaruh Sinisme Organisasi Dan Keadilan Organisasi Terhadap Komitmen Organisasional. E-Jurnal Manajemen Unud, 7(5), hal. 2380-2409.

Naeem, AT., Freeha Ihsan and Zahid Mahmood. 2014. The Study Of Organizational Justice, Violation Of Psychological Contract And Its Effect On Job Satisfaction In Paris Industry Of Pakistan. International Journal of Academy Research in Business and Social Sciense, 4(12), pp. 244-251.

Najafi, S., Ali Noruzy., Hemin K. A., Sajad Nazari-Shirkouhi and Mohammad Reza Dalvand. 2011. Investigating The Relationship Between Organizational Justice , Psychological Empowerment, Job Satisfaction, Organizational Commitment And Organizational Citizenship Behavior: An Empirical Model. African Journal Of Business Management, 5(13), pp. 5241-5248.

Nugraha, Satya I., dan I.G.A. Dewi Adnyani. 2018. Pengaruh Budaya Organisasi, Komitmen Organaisasi, dan Kompetensi terhadap Organizational Citizenship Behaviour pada Setda Kota Denpasar. E-Jurnal Manajemen Universitas Udayana, 7(1), hal. 1 - 28.

Nwibere, B. M. 2014. Organizational Justice As a Determinant of Organizational Citizenship Behaviour in the Nigerian in the Niger Delta Region. International Journal of Business and Management, 9(4), pp. 191-205.

Ogut, E., Mehmet Şahin and M. Tahir Demirsel. 2013. The relationship between perceived organizational justice and cyberloafing: Evidence from a public hospital in Turkey. Mediterranean Journal of Social Sciences, 4(10), pp.226-233.

Putra, I dan I. Supartha. 2016. Pengaruh Kepemimpinan Transformasional terhadap Kepuasan Kerja dan OCB pada Serene Villas. E-Jurnal Manajemen Universitas Udayana, 5(3), hal. 1718-1744.

Putra, Wisnu Yogeswara dan Made Surya Putra. 2014. Pengaruh Keadilan Organisasi Pada Kepuasan Kerja Dan Turnover Intention Karyawan BPR Di Kabupaten Tabanan. Jurnal Manajemen Udayana, 2(9), pp. 2579-2614.

Putri, F. K. 2015. Pengaruh Keadilan Organisasional dan Motivasi Kerja terhadap Kepuasan Kerja Karyawan Toko Buku Uranus. Agora, 3(2), hal. 245-250.

Rejeki, Umiarti S., I Gede Riana dan Putu Saroyeni Piartini. 2014. Peran Mediasi Kepuasan Kerja Pada Hubungan Kesesuaian Nilai Individu dan Nilai Organisasi Dengan Komitmen Organisasional dan Organizational Citizenship Behavior (Ocb) Karyawan Balai Besar Pom Di Denpasar. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 3(7), hal. 403-423.

Rini, Dyah P., Rusdarti dan Suparjo. 2013. Pengaruh Komitmen Organisasi, Kepuasan Kerja Dan Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB) (Studi pada PT. Plasa Simpanglima Semarang). Jurnal Ilmiah Dinamika Ekonomi dan Bisnis, 1(1), hal. 69-88.

Robbins, Stephen P. dan Timothy A. Judge. 2008. Perilaku Organisasi “Organizational Behavior”. Edisi 12. Jakarta: Salemba Empat.

Rohayati, Ai. 2014. Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior : Studi Pada Yayasan Masyarakat Madani Indonesia. Study & Management Research, 11 (1), hal. 20-38.

Roohi, M and M. Feizi. 2013. Organizational Justice and Organizational Citizenship Behavior in Islamic Azad University. International. Journal Of Management research and Review, 3(3), pp. 2513-2521.

SaePung, Wannee., Sukirno and Sununta Siengthai. 2011. The Study of Organizational Citizenship Behavior (OCB) and Job Satisfaction in the Retail Industry in Indonesia. World Review of Business Research, 1(3), pp. 162-178.

Saifi, Imran Akbar and Khuram Shahzad. 2017. The Mediating Role of Job Satisfaction in the Relationship between Organizational Justice and Organizational Citizenship Behavior. Pakistan Journal of Commerce and Social Sciences, 11(1), pp. 125-145.

Sanhaji, Akhmad., Budi Eko Soetjipto dan Suharto. 2016. Pengaruh Keadilan Organisasi dan Budaya Organisasi terhadap Perilaku Kewargaan Organisasi Melalui Komitmen Organisasi dan Kepuasan Kerja. Jurnal Pendidikan, 1(5), hal. 917—926.

Santhi, Melda Cahaya N. dan Ni Wayan Mujiati. 2016. Pengaruh Quality Of Work Life, dan Motivasi terhadap Kepuasan Kerja Karyawan. E-Jurnal Manajemen Universitas Udayana, 5(11), hal. 7300-7327.

Santika, I. dan I. Wibawa. 2017. Pengaruh Organizational Justice dan Motivasi Kerja terhadap Organizational Citizenship Behavior (OCB). E-Jurnal Manajemen Universitas Udayana, 6(3), hal.1139-1167.

Sharma, Jai Prakash., Naval Bajpai and Umesh Holani. 2011. Organizational Citizenship Behaviour in Public and Private Sector and It’s impac on Job Satisfaction: A Comparative Study in Indian Perspective. International Journal of Business and Management, 6(1), pp. 67-75.

Sjahruddin, H. and Armanu Achmad Sudiro Normijati. 2013. Personality effect on organizational citizenship behavior (OCB): trust in manager and organizational commitment mediator of organizational justice in Makassar City Hospitals (Indonesia). European Journal of Business and Management, 5(9), pp. 95-104.

Supartha, Jananda., Wayan Gede Supartha dan Wayan Mudiartha Utama. 2013. Pengaruh Moral Karyawan dan Komitmen Organisasional terhadap OCB dan Kinerja Individual Karyawan (Studi pada Rama Beach Resort & Villas). E-Jurnal Ekonomi dan Bisnis Universitas Udayana, 2(11), hal. 43-45.

Suryanatha, A. dan K. Ardana. 2014. Pengaruh Kepemimpinan Transformasional dan Komitmen Organisasi terhadap Kepuasan Kerja Karyawan dan Organizational Citizenship Behavior (OCB) pada Baleka Resort Hotel & Spa Legian. E-Jurnal Manajemen Universitas Udayana, 3(4), hal. 1155-1170.

Svensson, Jorgen and Marieke van Genugten. 2013. Retaliation Against Reporters Of Unequal Treatment: Failing Employee Protection In The Netherlands. Equality, Diversity and Inclusion: An International Journal, 32(2), pp. 129-143.

Swaminathan, Samanvitha dan P. David Jawahar. 2013. Job Satisfaction as A Predictor of Organizational Citizenship Behavior: An Empiral Study. Global Journal of Business Research, 7(1), pp. 71-76.

Tahseen, Nosheena and Muhammad Saeed Akhtar. 2016. Impact of Organizational Justice on Citizenship Behavior: Mediating Role of Faculty Trust. Pakistan Journal of Commerce and Social Sciences, 10(1), pp. 104-121.

Widyaningrum, M.E. 2010. Pengaruh Keadilan Organisasi Terhadap Kepuasan Kerja, Komitmen dan Organisasional Citizenship Behavior Pegawai (Studi Kasus di Rumah Sakit Bersalin Pura Raharja Surabaya) Tahun 2009. Jurnal ekonomi dan bisnis Airlangga (JEBA), 20(1), hal. 100-118.

Wijaya, Ferry J. dan Eddy Madiono Sutanto (2014). Pengaruh Komitmen Organisasional dan Kepuasan Kerja Karyawan terhadap Organizational Citizenship Behavior (Ocb) di PT Xyz Surabaya. Agora, 2(2), hal. 1574-1579.

Yaqin, Muhammad Ainul. 2013.Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Turnover Intention Karyawan Kjpp Toha, Okky, Heru & Rekan Cabang Surabaya. Jurnal Ilmu Manajemen, 1(2), hal. 919-930.

Zadeh, Mina Hakak., Dr. M. Reza Esmaili., Dr. F. Tojari and Dr. Ali Z. 2015. Relationship between Job satisfaction, Organizational commitment and Organizational Justice with Organizational Citizenship Behavior in Physical Educators. MAGNT Research Report, 3(2), pp. 199-210.

Published

2019-03-25

How to Cite

Harumi, T. A. M., & Riana, I. G. (2019). PERAN MEDIASI KEPUASAN KERJA PADA PENGARUH KEADILAN ORGANISASIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB). Distribusi - Journal of Management and Business, 7(1), 93–108. https://doi.org/10.29303/distribusi.v7i1.65